1. Our Commitment to Protect Your Privacy
We are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data to us when using our website, mobile and other services, we provide this notice outlining our practices and the choices you have concerning how your Personal Data is being collected and used by us.
2. The Personal Data We Collect
We may request a variety of information from you that could be used to identify you (“Personal Data”), including but not limited to:
a. your personal information, such as your name, gender, date of birth;
b. your contact information such as your telephone numbers, mailing addresses and email addresses;
c. your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
d. your business information, such as company name, business title and associated contact information, as well as your income level; and
e. your responses to market surveys and contests conducted by us or on our behalf.
Certain Personal Data are required for specific services and if you fail to supply such Personal Data as requested, we may be unable to deliver you the services.
In addition to the Personal Data listed above, we may passively or indirectly obtain information about you when you use our services, such as when you visit our website or use our internet or smartphone applications (“Online Information”). This Online Information may include the type of internet browser you use, the URL that may have referred you to our website, as well as information about what webpages you visited on our website and when you visited them. We will also collect your IP address or other unique identifier for your computer, mobile or other device that you use to access our website or smartphone application, which may or may not be able to specifically identify you, but in any event such information will be treated as Personal Data. In using our services we will also collect geographic information related to you. This information will be tracked via GPS. Geographic information is critical in order to arrange a pick-up, but may be used for other purposes as well. We may collect Online Information using a variety of methods, including, but not limited to, “cookies”.
3. Purposes for which Personal Data are Used
We may use the Personal Data you provide for one or more of the following purposes:
processing and administering your registration to use our services,
making, processing or administering a booking,
providing you with and managing carriage and any related services,
accounting, billing and auditing,
verifying and screening credit or other payment cards,
safety, security, health, administrative and legal purposes,
statistical and marketing analysis,
operating our Miles Reward Program,
systems testing, maintenance and development,
helping us to deal with you more efficiently or to improve our services in the future,
direct marketing, promotional and customer service purposes,
market research (provided that you shall have the right to opt out by notice to us), and
disclosure to a third party as may be required by law or regulation, or pursuant to the order or direction from any court, authority or governmental body of any jurisdiction.
4. How to Access, Correct and Control Your Personal Data
You are responsible for maintaining accurate Personal Data with us. If your Personal Data changes, you may amend or correct your Personal Data held by us. If you no longer desire to use our services, you may request that we delete your Personal Data. We undertake in good faith to affect any changes to, including the deletion of, any Personal Data as soon as is reasonably practicable. However, we will retain any Personal Data and information about your usage of our services after your membership is terminated as is necessary to comply with our legal and regulatory obligations, as well as in order, in our discretion, to facilitate our ability to resolve disputes, conclude any activities related to termination of an account (such as addressing chargebacks from your credit card companies), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business purposes. At some future time, we will make your Personal Data anonymous and aggregate it so that it may be used solely for analytic purposes.
If you wish to obtain a copy of any of your Personal Data, or if you believe that the Personal Data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us. We may charge a reasonable fee for the processing of any data access request.
Disabling / Enabling Cookies.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. You need to set each browser, on each device you use to surf the web. You should repeat this procedure with each one if you use multiple browsers. However, if you disable cookies or refuse to accept a request to place a cookie, this website and our applications and related services may not function for you, and the advertising you receive when you visit will not be tailored to your interests.
5. Social Media
6. Disclosure and Transfer of Personal Data
We may give you the opportunity to receive offers, deals or other promotions directly from third parties. If you agree to such offers, deals or other promotions and disclose your Personal Data to such third parties, such disclosures will be subject to the specific privacy policies of the relevant third parties. We expressly disclaim all responsibility and liability related to the policies and practices of any third party to whom you give your Personal Data. It is your responsibility to read their privacy policies before you give your Personal Data to any third party.
We may use certain third parties in operating our business and providing you with our services. Such other third party service providers may include companies that design and operate the internet and smartphone based applications used in ordering our services and managing and tracking your usage of our services, as well as credit card processing companies, data analytic companies, customer support, among others. We may provide these parties with access to your Personal Data, but we will limit the disclosure only to what is necessary in our opinion for such parties to perform their services. All third parties will be obligated not to disclose your Personal Data.
We may provide your Personal Data to any subsidiary or related company for business purposes. We also reserve the right to transfer your Personal Data as part of any transaction that changes the ownership of us, including any significant investment that results in a change of control, such as a merger, consolidation, restructuring or sale of a significant portion of our assets or shares, including any due diligence related to any such transaction.