top of page

Customer Privacy Policy


This Customer Privacy Policy (“Privacy Policy”) discloses how Electric Mobility Services Limited (“we” or “us”) collects, stores and handles the Personal Data (as defined below) collected online, including from our members and visitors to our website and users of our internet- and smartphone-based applications, and collected offline, including by telephone or in-person, through mailings, or otherwise. Please read the following Privacy Policy carefully to understand how we use the Personal Data we may collect from you. By providing your Personal Data to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy, do not use any of our services or give us any of your information. This Privacy Policy is incorporated by reference into our General Conditions of Carriage. Please read them carefully as well.


1. Our Commitment to Protect Your Privacy

We are committed to protecting your personal and data privacy. To ensure that you can make informed decisions and feel confident about supplying your Personal Data to us when using our website, mobile and other services, we provide this notice outlining our practices and the choices you have concerning how your Personal Data is being collected and used by us.


2. The Personal Data We Collect

We may request a variety of information from you that could be used to identify you (“Personal Data”), including but not limited to:

a. your personal information, such as your name, gender, date of birth;
b. your contact information such as your telephone numbers, mailing addresses and email addresses;
c. your credit or debit card information and billing information, including name of cardholder, card number, billing address and expiry date;
d. your business information, such as company name, business title and associated contact information, as well as your income level; and
e. your responses to market surveys and contests conducted by us or on our behalf.


Certain Personal Data are required for specific services and if you fail to supply such Personal Data as requested, we may be unable to deliver you the services.


In addition to the Personal Data listed above, we may passively or indirectly obtain information about you when you use our services, such as when you visit our website or use our internet or smartphone applications (“Online Information”). This Online Information may include the type of internet browser you use, the URL that may have referred you to our website, as well as information about what webpages you visited on our website and when you visited them. We will also collect your IP address or other unique identifier for your computer, mobile or other device that you use to access our website or smartphone application, which may or may not be able to specifically identify you, but in any event such information will be treated as Personal Data. In using our services we will also collect geographic information related to you. This information will be tracked via GPS. Geographic information is critical in order to arrange a pick-up, but may be used for other purposes as well. We may collect Online Information using a variety of methods, including, but not limited to, “cookies”.


A cookie is a small data file that is stored by your web browser on your computer. Cookies are typically stored on your computer's hard drive and are used to help track clicks and pass information as you use our website and applications. We may also use cookies to tell us when you last visited our website or used our applications, to assist with login and your use of our site and applications after login, and to assist in the administration of your use of features and programs on our site and applications.

We may also supplement the information we collect about you through our website and applications by obtaining from third parties other information about you in order to improve our service offering, to tailor content specifically to you, or to offer you other services or promotions. We will apply this Privacy Policy to any Personal Data received from whatever source, unless we have disclosed otherwise.


3. Purposes for which Personal Data are Used

We may use the Personal Data you provide for one or more of the following purposes:

  • processing and administering your registration to use our services,

  • making, processing or administering a booking,

  • providing you with and managing carriage and any related services,

  • accounting, billing and auditing,

  • verifying and screening credit or other payment cards,

  • safety, security, health, administrative and legal purposes,

  • statistical and marketing analysis,

  • operating our Miles Reward Program,

  • systems testing, maintenance and development,

  • IT training,

  • customer relations,

  • helping us to deal with you more efficiently or to improve our services in the future,

  • direct marketing, promotional and customer service purposes,

  • market research (provided that you shall have the right to opt out by notice to us), and

  • disclosure to a third party as may be required by law or regulation, or pursuant to the order or direction from any court, authority or governmental body of any jurisdiction.


4. How to Access, Correct and Control Your Personal Data

You are responsible for maintaining accurate Personal Data with us. If your Personal Data changes, you may amend or correct your Personal Data held by us. If you no longer desire to use our services, you may request that we delete your Personal Data. We undertake in good faith to affect any changes to, including the deletion of, any Personal Data as soon as is reasonably practicable. However, we will retain any Personal Data and information about your usage of our services after your membership is terminated as is necessary to comply with our legal and regulatory obligations, as well as in order, in our discretion, to facilitate our ability to resolve disputes, conclude any activities related to termination of an account (such as addressing chargebacks from your credit card companies), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business purposes. At some future time, we will make your Personal Data anonymous and aggregate it so that it may be used solely for analytic purposes.


If you wish to obtain a copy of any of your Personal Data, or if you believe that the Personal Data held by us was used beyond the scope of the purpose of use disclosed above or was acquired by fraudulent or unlawful means or provided to a third party without your prior consent, please write to us. We may charge a reasonable fee for the processing of any data access request.

Disabling / Enabling Cookies.


Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. You need to set each browser, on each device you use to surf the web. You should repeat this procedure with each one if you use multiple browsers. However, if you disable cookies or refuse to accept a request to place a cookie, this website and our applications and related services may not function for you, and the advertising you receive when you visit will not be tailored to your interests.


5. Social Media

Our website may include social media links, such as Facebook’s “like” button, and other widgets related to other social media programs. These links may collect your IP address, which page you are visiting on our website or through our applications, and may set a cookie to enable the feature to function properly. Social media links are either hosted by a third party or directly by us. Your interactions with these features and widgets are governed by the privacy policy of the companies providing them. It is your responsibility to read and understand the terms of their privacy policies and the conditions under which your Personal Data may be used by them.


6. Disclosure and Transfer of Personal Data

We may share information that does not specifically identify you, such as user statistics and data, with third parties for industry analysis, demographic profiling, to provide you with products and services that are targeted to you, and for other legitimate business reasons. We will not sell, trade, barter, rent or otherwise take anything in exchange for your Personal Data, other than as disclosed in this Privacy Policy, or at the time you provide your information. We will not share your Personal Data with third parties for marketing purposes unless you consent to such sharing at the time you provide your Personal Data, which may be by opt-out.

We may give you the opportunity to receive offers, deals or other promotions directly from third parties. If you agree to such offers, deals or other promotions and disclose your Personal Data to such third parties, such disclosures will be subject to the specific privacy policies of the relevant third parties. We expressly disclaim all responsibility and liability related to the policies and practices of any third party to whom you give your Personal Data. It is your responsibility to read their privacy policies before you give your Personal Data to any third party.


We may use certain third parties in operating our business and providing you with our services. Such other third party service providers may include companies that design and operate the internet and smartphone based applications used in ordering our services and managing and tracking your usage of our services, as well as credit card processing companies, data analytic companies, customer support, among others. We may provide these parties with access to your Personal Data, but we will limit the disclosure only to what is necessary in our opinion for such parties to perform their services. All third parties will be obligated not to disclose your Personal Data.


We may offer various promotions as part of our services. Any such promotions will require you to opt in and may require registration and the disclosure of Personal Data. When you opt in or register, you will be agreeing to the terms and conditions of that specific service. You should carefully read the terms and conditions because those terms and conditions, not this Privacy Policy will govern the use of your Personal Data.


We may provide your Personal Data to any subsidiary or related company for business purposes. We also reserve the right to transfer your Personal Data as part of any transaction that changes the ownership of us, including any significant investment that results in a change of control, such as a merger, consolidation, restructuring or sale of a significant portion of our assets or shares, including any due diligence related to any such transaction.


7. Changes in this Privacy Policy

We reserve the right to amend and change this Privacy Policy at any time and from time to time. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

This Privacy Policy is written in the English language and may be translated into other languages. In the event of any inconsistency between the English version and the translated version of this notice, the English version shall prevail.

bottom of page